Conflict Management BPS201 Course Online

Online Course in Conflict Management

Are you dealing with conflict regularly at home or work?

This course will help you learn different counselling styles for managing conflicts as well as crucial skills for aiding negotiations between disputing individuals or parties. Determine best practices for mediation and facilitation and how to deal with power imbalances.

Course Aims

  • Describe the nature of human conflict and ways to manage it.
  • Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
  • Define negotiation and discuss the process of negotiation
  • Define mediation and discuss the process of mediation
  • Define facilitation and discuss the process of facilitation
  • Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
  • Explain the importance of working in groups as a means of learning how to deal with group conflicts
  • Explain ways of understanding and dealing with different types of crisis.

Course Structure

There are 8 lessons in this course:

1. Conflict Management and Anger

  • What is Conflict?
  • Conflict Handling Techniques.
  • Conflict Handling Styles.
  • Comparing Strategies to Handle Conflict.
  • Scope and Nature of Anger.
  • Approaches to Handling Anger.
  • Anger Management Techniques.
  • Dealing with Anger in Yourself and Others.

2. Listening

  • Channels of Communication.
  • Stages of Listening.
  • Obstacles to Listening.
  • Emphatic Listening.
  • Ground Rules for Listening.
  • Listeners in Control.
  • Emotions.
  • Traps for Listeners.

3. Negotiation

  • Scope and Nature of Negotiating.
  • The Establishment Group.
  • The Community Group.
  • Bargaining in Negotiations.
  • Win-Win Bargaining or Integrative Bargaining.
  • Being a Skilled Negotiator.
  • The Joint Problem Solving Approach.
  • Writing a Brief.
  • Guidelines.
  • Negotiating Mistakes.
  • Dealing with Difficult People.
  • Finding a Solution.

4. Mediation

  • What is Mediation?
  • When is Mediation Called for?
  • The Mediators Role.
  • The Mediation Process.
  • Team Work.
  • Mediation Model.
  • Alternative Dispute Resolution.

5. Facilitation

  • Nature and Scope of Facilitation.
  • Preparing the Facilitation Meeting.
  • Attributes of a Good Facilitator.
  • Stress and the Fight or Flight Response.
  • Symptoms and Effect of Stress.
  • A Stress Management Response Program.

6. Balance of Power

  • Problems with Negotiation.
  • Problem of Re-entry.
  • Balance of Power.
  • Dealing with Power Imbalance.
  • Verbal Bullying.
  • Asking Questions.
  • Information and Experience.
  • Agenda Setting.
  • Role Playing.
  • Needs Exploration.
  • Ending a Meeting.

7. Discussion and Group Work

  • Group Conflict Management Exercises.
  • Anger Exercises.
  • Listening Exercises.
  • Negotiation and Mediation Exercises.
  • Joint Problem Solving Exercises.
  • Role Play Exercises.
  • Conducting Structured Exercises in Small Groups.
  • What to Avoid.
  • Evaluation.

8. Crisis Analysis and Responses

  • Nature and Scope of a Crisis.
  • Response to Crisis.
  • Guidelines.
  • Interventions.
  • Principles and Goals of Crisis Intervention.
  • Crisis Intervention Techniques.
  • Debriefing.

Enrol Now

  • Experienced Tutor support
  • Certificate sent to you
  • Online study (Printed notes available)
  • Self paced - no set timetable
  • 12 months to complete course

From: $35.00 / week for 19 weeks

Clear

Send me a free info pack

Online Course in Conflict Management

Are you dealing with conflict regularly at home or work?

This course will help you learn different counselling styles for managing conflicts as well as crucial skills for aiding negotiations between disputing individuals or parties. Determine best practices for mediation and facilitation and how to deal with power imbalances.

Course Aims

  • Describe the nature of human conflict and ways to manage it.
  • Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
  • Define negotiation and discuss the process of negotiation
  • Define mediation and discuss the process of mediation
  • Define facilitation and discuss the process of facilitation
  • Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
  • Explain the importance of working in groups as a means of learning how to deal with group conflicts
  • Explain ways of understanding and dealing with different types of crisis.

Course Structure

There are 8 lessons in this course:

1. Conflict Management and Anger

  • What is Conflict?
  • Conflict Handling Techniques.
  • Conflict Handling Styles.
  • Comparing Strategies to Handle Conflict.
  • Scope and Nature of Anger.
  • Approaches to Handling Anger.
  • Anger Management Techniques.
  • Dealing with Anger in Yourself and Others.

2. Listening

  • Channels of Communication.
  • Stages of Listening.
  • Obstacles to Listening.
  • Emphatic Listening.
  • Ground Rules for Listening.
  • Listeners in Control.
  • Emotions.
  • Traps for Listeners.

3. Negotiation

  • Scope and Nature of Negotiating.
  • The Establishment Group.
  • The Community Group.
  • Bargaining in Negotiations.
  • Win-Win Bargaining or Integrative Bargaining.
  • Being a Skilled Negotiator.
  • The Joint Problem Solving Approach.
  • Writing a Brief.
  • Guidelines.
  • Negotiating Mistakes.
  • Dealing with Difficult People.
  • Finding a Solution.

4. Mediation

  • What is Mediation?
  • When is Mediation Called for?
  • The Mediators Role.
  • The Mediation Process.
  • Team Work.
  • Mediation Model.
  • Alternative Dispute Resolution.

5. Facilitation

  • Nature and Scope of Facilitation.
  • Preparing the Facilitation Meeting.
  • Attributes of a Good Facilitator.
  • Stress and the Fight or Flight Response.
  • Symptoms and Effect of Stress.
  • A Stress Management Response Program.

6. Balance of Power

  • Problems with Negotiation.
  • Problem of Re-entry.
  • Balance of Power.
  • Dealing with Power Imbalance.
  • Verbal Bullying.
  • Asking Questions.
  • Information and Experience.
  • Agenda Setting.
  • Role Playing.
  • Needs Exploration.
  • Ending a Meeting.

7. Discussion and Group Work

  • Group Conflict Management Exercises.
  • Anger Exercises.
  • Listening Exercises.
  • Negotiation and Mediation Exercises.
  • Joint Problem Solving Exercises.
  • Role Play Exercises.
  • Conducting Structured Exercises in Small Groups.
  • What to Avoid.
  • Evaluation.

8. Crisis Analysis and Responses

  • Nature and Scope of a Crisis.
  • Response to Crisis.
  • Guidelines.
  • Interventions.
  • Principles and Goals of Crisis Intervention.
  • Crisis Intervention Techniques.
  • Debriefing.

Send me free info pack

Enrol Now

  • Experienced Tutor support
  • Certificate sent to you
  • Online study (Printed notes available)
  • Self paced - no set timetable
  • 12 months to complete course

From: $35.00 / week for 19 weeks

Clear
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Accredited courses.