Supervision

Have you just been promoted to a supervisory role or you are seeking a promotion in the near future? Then you understand you need a certain skill set to supervise and lead and effective team.

We can show you how to recruit and manage a motivated team of employees that will contribute to the overall success of your organisation.

You will learn your role as a supervisor and where you fall in the organisational structure. You will uncover all the laws, regulations and rules governing employees and their management. We will show you how to effectively communicate with key stakeholders and how to motivate your team to achieve common goals. You will develop problem solving skills and enhance your ability in managing complaints and grievances. As a supervisor you are also responsible for work place safety, we will show you how to respond to workplace incidents and ensure your employees are provided with the correct safety equipment. You will learn how to communicate with management including; writing reports and participating in meetings.

If you are ready to become an effective supervisor responsible for a successful team of employees all you need to do is…ENROL. Course Stream will provide you with all the information and skills you need to achieve your goal, we will also support you through your learning experience.

Course Aims

  • Explain and create an organisational chart.
  • Describe the five basic kinds of Unions.
  • Report on what you expect to achieve by practicing good human relations.
  • Define objectives, goals, tasks to be achieved.
  • Describe what steps should be taken before reorganising a section or department?
  • Draw up a work area for an office, factory etc.
  • Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
  • Write a diplomatic letter to a union in response to a complaint.
  • Draw up a suitable advertisement for a position of a “Salesperson”.
  • Explain the methods most frequently used to train new employees.

Lesson Outline

Introduction
  • Functions of a supervisor
  • Organisational structures & heirachy
  • Bases for organisational structure
  • Organisational charts
  • Supervisors responsibilities
  • How supervisors fit into an organisation
  • What does a supervisor do\/accordion-item]
  • Government and private personnel departments
  • Unions
  • Law and employees
  • Contracted responsibilities
  • Discrimination
  • Liability for staff actions
  • Workplace elements
Communications and human relations
  • Influence in the workplace
  • Familiarity
  • Managing Aptitude 
  • Good Business Writing
Motivating employees
  • Internal Incentives
  • Environmental Incentives
  • Practical ways to motivate
Organising the work place
  • Good work habits
  • Planning a Work schedule
  • Establishing priorities
  • Improving results
  • Project planning and management tools
  • Organising the work space
Problem solving techniques
  • Solving problems
  • Guidelines for making decisions
  • Types of problem, solvers
  • Different ways to solve problems
  • Involving others
  • A Classic Problem Solving Technique
Discipline, complaints and grievances
  • Levels of discipline
  • Increasing self discipline
  • Introducing change
  • Giving orders
Interviewing, recruitment, training
  • Job interviews
  • Successful interviewing
  • Resumes/ C.V’s
  • Training Staff
  • Staff Procedure Documents
  • Staff contracts
Work place safety
  • Cost of injury and illness
  • Duty of Care
  • Accidents
  • Managing manual work safely
  • Protective equipment
Meetings
  • Purpose of meetings
  • Leading a meeting
  • Problems with meetings
  • Meeting documentation

Enrol Now

  • Experienced Tutor support
  • Certificate sent to you
  • Online study (Printed notes available)
  • Self paced - no set timetable
  • 12 months to complete course

From: $35.00 / week for 19 weeks

Clear

Send me a free info pack

Have you just been promoted to a supervisory role or you are seeking a promotion in the near future? Then you understand you need a certain skill set to supervise and lead and effective team.

We can show you how to recruit and manage a motivated team of employees that will contribute to the overall success of your organisation.

You will learn your role as a supervisor and where you fall in the organisational structure. You will uncover all the laws, regulations and rules governing employees and their management. We will show you how to effectively communicate with key stakeholders and how to motivate your team to achieve common goals. You will develop problem solving skills and enhance your ability in managing complaints and grievances. As a supervisor you are also responsible for work place safety, we will show you how to respond to workplace incidents and ensure your employees are provided with the correct safety equipment. You will learn how to communicate with management including; writing reports and participating in meetings.

If you are ready to become an effective supervisor responsible for a successful team of employees all you need to do is…ENROL. Course Stream will provide you with all the information and skills you need to achieve your goal, we will also support you through your learning experience.

Course Aims

  • Explain and create an organisational chart.
  • Describe the five basic kinds of Unions.
  • Report on what you expect to achieve by practicing good human relations.
  • Define objectives, goals, tasks to be achieved.
  • Describe what steps should be taken before reorganising a section or department?
  • Draw up a work area for an office, factory etc.
  • Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
  • Write a diplomatic letter to a union in response to a complaint.
  • Draw up a suitable advertisement for a position of a “Salesperson”.
  • Explain the methods most frequently used to train new employees.

Lesson Outline

Introduction
  • Functions of a supervisor
  • Organisational structures & heirachy
  • Bases for organisational structure
  • Organisational charts
  • Supervisors responsibilities
  • How supervisors fit into an organisation
  • What does a supervisor do\/accordion-item]
  • Government and private personnel departments
  • Unions
  • Law and employees
  • Contracted responsibilities
  • Discrimination
  • Liability for staff actions
  • Workplace elements
Communications and human relations
  • Influence in the workplace
  • Familiarity
  • Managing Aptitude 
  • Good Business Writing
Motivating employees
  • Internal Incentives
  • Environmental Incentives
  • Practical ways to motivate
Organising the work place
  • Good work habits
  • Planning a Work schedule
  • Establishing priorities
  • Improving results
  • Project planning and management tools
  • Organising the work space
Problem solving techniques
  • Solving problems
  • Guidelines for making decisions
  • Types of problem, solvers
  • Different ways to solve problems
  • Involving others
  • A Classic Problem Solving Technique
Discipline, complaints and grievances
  • Levels of discipline
  • Increasing self discipline
  • Introducing change
  • Giving orders
Interviewing, recruitment, training
  • Job interviews
  • Successful interviewing
  • Resumes/ C.V’s
  • Training Staff
  • Staff Procedure Documents
  • Staff contracts
Work place safety
  • Cost of injury and illness
  • Duty of Care
  • Accidents
  • Managing manual work safely
  • Protective equipment
Meetings
  • Purpose of meetings
  • Leading a meeting
  • Problems with meetings
  • Meeting documentation

Send me free info pack

Enrol Now

  • Experienced Tutor support
  • Certificate sent to you
  • Online study (Printed notes available)
  • Self paced - no set timetable
  • 12 months to complete course

From: $35.00 / week for 19 weeks

Clear
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